Shipping policy
Shipping & Delivery Policy – KRM Collections
At KRM Collections, we are committed to delivering your products quickly, safely, and efficiently. We understand how important timely delivery is, and our goal is to ensure a smooth and transparent shipping experience for every order.
📦 Order Processing Time:
- All orders are processed within 1–2 business days after successful payment or confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
🚀 Delivery Timeline:
| Region | Estimated Delivery Time |
|---|---|
| Metro Cities | 3–5 Business Days |
| Other Urban Areas | 5–7 Business Days |
| Rural or Remote Areas | 7–10 Business Days |
Note: Delivery times may vary due to weather conditions, unforeseen logistics delays, or government restrictions.
📍 Delivery Coverage:
We deliver pan-India to most serviceable PIN codes via trusted courier partners like Delhivery, Bluedart, XpressBees, and others.
If your location is unserviceable, you will be notified during checkout or via email after placing the order.
🔁 Delivery Attempts:
- Our courier partners will make 2–3 attempts to deliver your order.
- If the delivery fails due to incorrect address or customer unavailability, the package will be returned to our warehouse.
- In such cases, re-shipping charges may apply.
🔍 Order Tracking:
- Once your order is shipped, you will receive an email/SMS with the tracking ID and a link to track your shipment in real-time.
- Please allow up to 24 hours for tracking details to be updated after dispatch.
❗ Delayed / Undelivered Orders:
If your order is delayed or not delivered within 10 days:
- Contact us at 📧 support@krmcollections.com with your Order ID
- Our support team will investigate and escalate the issue promptly.
🤝 Need Help?
For any delivery-related queries, feel free to reach out to us:
📧 Email: support@krmcollections.com
🕒 Support Hours: Monday to Saturday | 10:00 AM – 6:00 PM
⚠️ Important Notes:
- Cash on Delivery (COD) is available for most serviceable PIN codes.
- Under our COD model, payment is collected at the time of delivery.
- You can pay via cash, UPI, or debit/credit card at your doorstep.
- The product will be delivered only after successful payment confirmation.