Refund policy
Return & Refund Policy – KRM Collections
At KRM Collections, your satisfaction is our priority. We strive to offer a smooth and transparent return and refund process to ensure you feel confident shopping with us.
🛍️ Returns Eligibility
You can request a return or replacement if:
- You received a damaged, defective, or incorrect product.
- You raised the return request within 48 hours of delivery.
- The item is unused, in original packaging, and with all tags intact.
Note: Certain personal use items, hygiene products, and perishables are non-returnable due to safety and hygiene reasons.
📦 How to Request a Return
- Email us at support@krmcollections.com within 48 hours of delivery.
- Mention your Order ID and the issue (with clear photos/videos if applicable).
- Our support team will guide you through the return process.
💰 Refund Process
- Once we receive and inspect the returned item, we will notify you of the refund approval status.
- Refunds (if approved) are processed to your original payment mode (for prepaid orders) or via UPI/bank transfer for Cash on Delivery orders.
- Refunds are typically processed within 7–10 business days.
🔁 Replacement Option
If eligible, we can also offer a replacement instead of a refund — based on product availability and your preference.
🚫 Non-Returnable Products
We do not accept returns for:
- Personal care, grooming, or hygiene products
- Opened/used items
- Items damaged due to customer misuse
- Free gifts or promotional items
⚠️ Important Notes
- Returns will not be accepted without prior approval via email.
- KRM Collections reserves the right to refuse a return/refund if the product doesn’t meet our return conditions.
📞 Contact Us
If you have any questions about returns or refunds, feel free to reach us:
📧 Email: support@krmcollections.com
🕒 Support Hours: Monday to Saturday, 10 AM – 6 PM
Thank you for shopping with KRM Collections. We value your trust and support.